Patient Guide
Admission Process
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Required Documents: Please bring valid ID, previous medical records, and a list of current medications.
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Initial Assessment: Upon arrival, our team will conduct an initial assessment to determine the appropriate care pathway.
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Financial Assistance: If eligible, patients may access financial support options during the admission process.
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Insurance: We accept various insurance providers; our staff can help guide you through the insurance claim process.
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Accommodation Options: Choose from different room types based on availability and preference, including general wards, semi-private rooms, and private suites.
During Your Stay
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Visiting Hours:
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General Wards: 09:00 AM - 10:00 AM and 05:00 PM - 06:00 PM.
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ICU: Limited visitation based on patient condition and doctor approval.
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Diet and Nutrition: We provide nutritious, doctor-approved meals tailored to each patient's needs.
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Nursing Care: 24/7 nursing and medical support are available to all admitted patients.
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Patient Privacy: We follow strict confidentiality protocols to protect your medical information.
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Housekeeping: Regular sanitation of all rooms and facilities to maintain a safe and hygienic environment.
Discharge Process
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Physician Approval: Discharge occurs only with a doctor’s approval and based on recovery progress.
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Discharge Counseling: Our staff will provide detailed aftercare instructions, including medication guidelines, follow-up appointments, and lifestyle recommendations.
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Billing and Settlements: A final bill summary will be provided, and our staff will guide you through any remaining payments or insurance claims.
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Discharge Summary: A comprehensive discharge summary, including medical records and future care instructions, will be given to the patient.
Patient Rights
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Respectful Care: Patients have the right to receive respectful and compassionate care at all times.
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Privacy and Confidentiality: Patients' medical information and records are strictly confidential.
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Informed Consent: Patients are fully informed about any procedures or treatments, and consent is obtained before proceeding.
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Second Opinion: Patients can request a second opinion if desired.
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Complaints and Feedback: Patients and families can provide feedback or register complaints through our feedback system, ensuring continuous improvement in our services.
Contact Us
For questions regarding admissions, insurance, or other services, feel free to contact us directly or visit our hospital.