top of page

Feedback & Grievances

At Sree Krishna Nursing Home (SKNH), we value our patients' opinions and are committed to continuously improving the quality of our healthcare services. Your feedback helps us serve you better. We encourage you to share your experiences, suggestions, and grievances with us so that we can address them promptly and enhance your experience at our facility.

We ensure that all feedback, whether positive or negative, is taken seriously and handled with the utmost care.
 

How to Provide Feedback or File a Grievance:

 

  • In-Person:

    • Visit our customer service desk at the hospital.

    • Share your concerns with our dedicated staff, who will assist you in the process.

  • Online:

    • Use the Feedback & Grievance Form available on our website.

    • Provide detailed information regarding your feedback or grievance.

    • Submit the form for immediate attention by our support team.

  • Email:

    • Send an email to sknh2020@gmail.com with your feedback or grievance.

    • We ensure prompt responses within 24 hours of receiving your email.

  • Phone:

    • Call our customer service helpline at 03229-258257 / +91-8327529897.

    • Our representatives are available to discuss your concerns and offer solutions.

  • Post:

    • You can also send written feedback or grievances via post to our hospital address: Sree Krishna Nursing Home (SKNH), Chaturibhara, Narayangarh, Paschim Medinipur, West Bengal, India, PIN No: 721437.
       

What We Do With Your Feedback:

 

  • Acknowledgment:

    • All feedback and grievances are acknowledged within 24 hours.

  • Investigation:

    • Our team investigates the matter thoroughly to identify the cause and potential improvements.

  • Resolution:

    • We take immediate action to resolve any issues and keep you informed of the progress.

  • Follow-Up:

    • After addressing your concern, we will follow up with you to ensure satisfaction and to gather feedback on the resolution.

Why Your Feedback Matters:

 

  • Helps improve patient care and services.

  • Enhances communication between patients and staff.

  • Promotes transparency and accountability.

  • Contributes to our goal of providing a high standard of healthcare.
     

At SKNH, we believe that every piece of feedback is an opportunity to grow. Whether it's praise for our services or constructive criticism, we value your input and aim to ensure a positive experience for all patients and their families.

Your voice matters at SKNH – Together, we make healthcare better!

​

​

bottom of page