Sree Krishna Nursing Home (SKNH) is committed to delivering a seamless, secure, and digitally empowered healthcare experience through its advanced Patient Portal system. Designed to enhance convenience, accessibility, and transparency, the SKNH Patient Portal enables patients and their families to securely access essential medical documents anytime and from anywhere. Through this modern digital healthcare platform, patients can conveniently view, download, and manage their medical invoices, prescriptions, laboratory reports, treatment records, and other healthcare-related documents without the need for physical hospital visits. The portal reflects SKNH’s vision of creating a smarter, faster, and more patient-centric healthcare ecosystem built for the future.

The SKNH Patient Portal provides secure access to a comprehensive range of medical and administrative records, including invoices, billing statements, payment receipts, laboratory investigation reports such as blood tests, urine tests, X-rays, ECGs, ultrasonography reports, electronic prescriptions issued by consulting doctors, admission and discharge summaries, treatment histories, and other clinically relevant healthcare records. To further simplify family healthcare management, the portal also allows access to medical records of family members associated with the same registered mobile number, creating a unified and convenient digital healthcare experience for households.

Access to the Patient Portal is strictly linked to the patient’s registered mobile number provided during hospital registration, billing, admission, or consultation processes. For privacy protection and secure authentication, medical records can only be viewed for patients and family members connected to that verified mobile number. SKNH maintains strict confidentiality protocols and shall not be held responsible for access limitations arising from incorrect, inactive, or unregistered mobile numbers provided by users during registration or billing procedures.

To ensure a smooth and user-friendly experience, the portal follows a simplified OTP-based verification process. Patients can access their reports and invoices by selecting the “Report Download” option available on the official SKNH Patient Portal, entering their registered mobile number exactly as mentioned during hospital registration, verifying their identity using the One-Time Password (OTP) sent to their device, selecting the relevant hospital branch, and choosing the appropriate patient profile linked to that number. Once authenticated, users can instantly view, download, and securely store their required healthcare documents digitally.

At SKNH, patient data protection and digital security remain top priorities. The Patient Portal operates through advanced encrypted systems and secure authentication technologies to safeguard sensitive healthcare information against unauthorized access. All medical records are managed in accordance with patient confidentiality standards, healthcare privacy protocols, and responsible data handling practices. Patients are advised to maintain the confidentiality of their OTP credentials and registered mobile numbers to ensure maximum account security and privacy protection.

Medical reports, invoices, and healthcare records become available online only after official verification and successful upload through the hospital management system. In certain situations, temporary delays may occur due to technical maintenance, system synchronization, or administrative verification processes. In such cases, patients are encouraged to contact the SKNH Help Desk for immediate assistance and support. To maintain accuracy, compliance, and data integrity, SKNH reserves the right to update, modify, correct, or restrict access to records whenever discrepancies or system-related concerns are identified.

As part of its commitment to environmentally responsible and technology-driven healthcare solutions, SKNH actively promotes a paperless healthcare ecosystem through its digital Patient Portal services. Patients are encouraged to securely download, store, and maintain digital copies of their medical records for future consultations, insurance purposes, and healthcare continuity. Once records are digitally available through the portal, the hospital may limit or minimize the issuance of physical document copies as part of its sustainable healthcare initiative.

While SKNH continuously strives to provide uninterrupted and secure digital access, the institution shall not be held liable for misuse of downloaded medical records after authorized access has been granted to users. Additionally, the hospital cannot guarantee uninterrupted portal availability in circumstances involving internet connectivity issues, mobile network disruptions, device-related limitations, incorrect user inputs, or unforeseen technical interruptions beyond institutional control.

To ensure a reliable and patient-friendly support experience, SKNH provides dedicated assistance for patients encountering difficulties while accessing or downloading records through the portal. Patients may contact the SKNH Help Desk during official working hours, where trained support personnel will assist in resolving portal-related concerns, authentication issues, or technical queries at the earliest possible opportunity.

Sree Krishna Nursing Home continually invests in healthcare innovation, digital transformation, and patient experience enhancement. Therefore, SKNH reserves the right to update, revise, or modify the Patient Portal Policy and related digital healthcare services at any time without prior notice in order to strengthen security, improve operational efficiency, maintain regulatory compliance, and deliver a more advanced healthcare experience for all patients.

At SKNH, digital healthcare is not simply about online access — it is about creating a smarter, safer, and more connected healthcare journey built on trust, convenience, innovation, and compassionate patient care.